HeraOnSite 2.0

The Hera On-Site application by DWM offers technicians a streamlined approach to managing Work Orders. This tool enhances operational efficiency by allowing users to access their open Work Orders and receive real-time notifications regarding updates.

Features Include:

• Quickly view both open and completed Work Orders with concise information.
• Effortless communication with DWM via an integrated in-app chat feature.
• Access an estimated payment date after submitting an invoice.
• Manage technician-specific details including trades and rates.
• Upload essential documents such as Notices of Acceptance (NOA) and invoices.
• Assign Work Orders to designated field technicians with ease.
• The option to hide Not To Exceed (NTE) amounts from field technicians.
• Receive push notifications for newly dispatched Work Orders.
• Utilize Google Maps for directions and ETA based on your current location.
• IVR compliant GPS check-in through the app ensures compliance.
• View comprehensive Work Order details, including instructions and scope, without the need for printing.
• Facilitate the uploading of photos directly to Work Orders.
• Enable store sign-off and complete necessary surveys upon task completion.

For technical assistance, users can utilize the in-app bug report feature.

If you are interested in joining as a technician, please reach out via email at vendor-relations@dwminc.com.

Disclaimer: Prolonged use of GPS in the background may significantly reduce battery life.